Returns

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer returns and exchanges under the following conditions:

1. Returns

  • Eligibility: To be eligible for a return, items must be unused, unwashed, and in the same condition that you received them. They must also be in the original packaging with all tags attached.
  • Return Window: You have 30 days from the date of delivery to initiate a return.

2. How to Initiate a Return

To initiate a return, please contact us at returns@cyclingmood.com with your order number and reason for the return. We will provide you with a return shipping label and instructions on where to send your item.

  • Return Shipping Costs: The cost of return shipping will be deducted from your refund unless the item is damaged or defective.
  • Processing Time: Once we receive your returned item, we will inspect it and notify you. If approved, your refund will be processed within 5-7 business days, and the credit will automatically be applied to your original method of payment.

3. Damaged or Defective Items

We take pride in the quality of our products, but if you receive a damaged or defective item:

  • Please contact us within 7 days of receiving your order at info@cyclingmood.com with a description of the issue and a photo of the damage.
  • We will arrange for a replacement or refund at no additional cost to you.

5. Refunds

  • Approved Refunds: If your return is approved, we will notify you and process the refund within 5-7 business days. The refund will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., if items show signs of use, are missing tags, or are outside the return window).

6. International Returns & Exchanges

  • For international orders, you are responsible for return shipping costs, and we do not offer free exchanges. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
  • Customs duties and taxes are non-refundable.

7. Final Sale Items

Items marked as final sale cannot be returned or exchanged, unless they are damaged or defective upon receipt.

8. Contact Us

If you have any questions about returns or exchanges, please contact us at:

Cycling Mood
Email: info@cyclingmood.com