Delivery Info
At Cycling Mood, we are committed to delivering your orders quickly and efficiently. Below is an outline of our delivery process, shipping options, and timelines to ensure you have all the information you need.
1. Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- Once your order is processed and shipped, you will receive a shipping confirmation email with your tracking information.
2. Shipping Rates and Delivery Estimates
We offer various shipping options depending on your location and preferences. Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping (Domestic): Estimated delivery time is 3-7 business days.
- Expedited Shipping (Domestic): Estimated delivery time is 2-3 business days.
- International Shipping: Delivery times vary by destination and may take 7-14 business days, depending on customs and local postal services.
Please note that delivery estimates may be affected by factors beyond our control, such as postal delays or customs processing times.
3. Shipping Destinations
- We currently ship domestically within Spain and internationally to select countries. If your country is not listed at checkout, please contact us to check if we can arrange a special delivery.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the progress of your delivery. Please allow 24-48 hours for the tracking information to update after receiving the confirmation email.
5. Shipping Issues
- Incorrect Shipping Address: Please double-check your shipping information before placing an order. If you notice an error after placing the order, contact us immediately at [Your Email Address] to correct it. We cannot be held responsible for lost shipments due to incorrect address details.
- Lost or Delayed Orders: If your order is lost or significantly delayed, please reach out to us, and we will work with the carrier to resolve the issue as quickly as possible.
- Customs and Import Duties: For international orders, the customer is responsible for any customs duties or import taxes that may apply upon delivery.
6. Returns and Exchanges
If you encounter any issues with your order, such as damaged or incorrect items, please review our [Return & Exchange Policy] for instructions on how to initiate a return or exchange.
7. Contact Us
If you have any questions about our delivery policies or need assistance with an order, please don’t hesitate to contact us:
Email: info@cyclingmood.com